For those who were looking for a blog on Sunday or Monday from the OU and Uof M students please be patient ... they spent most of those days in the airport and have just begun service experiences today.
Their difficulties started on Saturday afternoon when their American Airlines flight was cancelled due to bad weather in Dallas TX. So they were re-booked on a Delta flight leaving at 6:00 am on Sunday morning. All seemed well when they checked in their luggage - got their boarding passes and proceeded to the gate for seat assignments. At the gate the agent told them the flight was oversold and they had no seats. Of course they complained - less than 10 minutes before they were confirmed for seating. So the agent then had a great idea! She woud solve the problem re- booking them on a NWA flight that would get them to San Diego one hour earlier that morning. Good News - that is until they got to the NWA gate to find that no such flight existed ... the Delta agent had mistakenly read AM for what was clearly marked on NWA's schedule as PM. so they were sent back to Delta... their 6:00 am flight gone!
Yes - she did apologize for her mistake! Nice, except that the "mistakes" continued! She booked five of the nine on a 8:00 Delta flight in hopes they might make their connecting flight to San Diego... that did not happen and the five sat in Atlanta for hours finally arriving in San Diego at 6:30 p.m.
The other four were booked on a NWA flight to Phoenix then were to transfer to America West for the final flight to San Diego! Sounds good but it isn't... she failed to complete the entire re-booking transaction and they had no seats on the America West flight. Stranded in Phoenix!
Each of the airlines involved sent the four from desk to desk claiming it was the other Airlines responsibility..... America West offered to fly them to LA with no provisions of getting them to San Diego....
In the end, AOD Campus Ministry bought them new tickets on Southwest - the only airline going to San Diego with available seats. They joined the other five around 6:30 p.m. only to wait a few hours for luggage that "might be on the next flight". It wasn't, so they left and went on their way to Casa Del Migrante! Their luggage arrived in San Diego around 1:30 p.m. Monday!
All participants in the first Tijuana Service Trip are safe at Casa Del Migrante and have their luggage. they will begin their service program this morning and will share it with you a little later!
Keep them in your prayers for their flight back on March 3, 2007 ... and consider giving Delta and American Airlines a call about the poor service given to these students! Believe it or not all of the airlines have strict rules about oversold flights ...none of which were followed! Their initial delay on Saturday was due to weather which is understandable ..... the saga on Sunday was due to an oversold flight, incompetence and poor customer service!
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